Privacy Policy for KAPEX CLEANING INC.

Effective Date: DEC 2024

KAPEX CLEANING INC. We are committed to protecting the privacy of our customers and end users. This Privacy Policy describes how we collect, use, and share information from individuals who interact with our services, including as required for compliance with 10DLC registration requirements.

1. Information We Collect

We may collect the following types of information from end users:

• Personal Information: This includes names, phone numbers, email addresses, and other contact information provided directly by end users.

• Usage Information: Information about how end users interact with our services, such as message content, response times, and frequency of communications.

• Technical Information: Device information, IP addresses, and metadata associated with communications sent via our services.

2. How We Use Information

We use the collected information for the following purposes:

• Service Delivery: To provide cleaning services, manage bookings, and send confirmations or updates.

• Communications: To send SMS messages or other communications related to our services, including updates, reminders, and promotions.

• Compliance: To ensure adherence to regulatory requirements, including 10DLC registration, and prevent fraudulent or unauthorized use of our services.

• Improvement: To analyze and improve the functionality and user experience of our services.

3. Sharing of Information

We do not sell personal information to third parties. However, we may share information in the following scenarios:

• Service Providers: With third-party vendors who assist us in providing messaging services, technical support, or analytics.

• Legal Compliance: When required to comply with legal obligations, such as subpoenas, court orders, or regulatory inquiries.

• Business Transactions: In the event of a merger, acquisition, or sale of company assets, information may be transferred as part of that process.

4. Data Security

We implement appropriate technical and organizational measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. Despite these measures, no system can guarantee complete security.

5. End User Rights

End users may have certain rights under applicable laws, such as:

• The right to access and review their personal information.

• The right to request correction or deletion of their information.

• The right to opt-out of receiving marketing communications.

To exercise these rights, end users may contact us using the information provided below.

6. Contact Information

If you have questions about this Privacy Policy or need to make a request, please contact us at:

KAPEX CLEANING INC.
Email: admin@kapexcleaning.com

7. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted on our website or communicated through other means.

 

8. Other Details

Sharing of Personal Information:
We do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.
 
Opting Out of Text Messages:
You have the right to opt out of receiving text messages from KAPEX CLEANING INC at any time. To opt-out, you can reply "STOP" to any text message you receive from us.
 
Consent and Opt-In:
By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.